Frequently Asked Questions

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Orders & Payments

What payment methods do you accept?

 

We accept secure payments through trusted payment gateways for fast and safe checkout.

Is it safe to pay on EEGames?

Yes. All payments on EEGames are processed through secure and trusted payment channels to ensure your transactions are protected.

 

Can I pay on delivery?

Payment on delivery may not be available for all orders. Please contact us before placing your order to confirm availability. Payment outside of Lagos customers is to make full payment before we process your order.

How do I know my order was successful?

Once your payment is confirmed, you will receive an order confirmation, and your order will begin processing.

Yes, we deliver across Nigeria and beyond

Delivery timelines depend on your location. Orders are processed as quickly as possible and shipped promptly after confirmation.

Same-day delivery may be available for select locations, like Lagos and walk in stores depending on availability and logistics.

Delivery costs vary based on location and order size. Shipping fees will be confirmed during checkout or before dispatch.

We prioritize authentic and quality products across our catalog.

We offer different product conditions depending on the item, including original, repacked, and selected pre-owned options where stated.

 

Product condition will always be clearly stated on the product page where applicable.

Return and Support

Returns may be accepted for eligible items based on product condition and issue reported. Please contact support within the stated return window.

Contact us immediately after delivery and we’ll assist with resolution as quickly as possible.

Orders can only be cancelled before they are processed or shipped.

You can contact us through our available support channels for order help, product questions, and after-sales assistance.

Returns may be accepted for eligible items based on product condition and issue reported. Please contact support within the stated return window.

Contact us immediately after delivery and we’ll assist with resolution as quickly as possible.

Orders can only be cancelled before they are processed or shipped.

You can contact us through our available support channels for order help, product questions, and after-sales assistance.

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