At EEGames, customer satisfaction is important to us. We aim to ensure all orders are delivered as described and in good condition.
Return Eligibility
Customers may request a return within 48 hours of delivery if:
- The wrong item was delivered
- The item was damaged upon delivery
- The item is defective on arrival
- The item delivered does not match the confirmed order
To be eligible, the item must:
- be reported within 48 hours of delivery
- remain unused and in returnable condition
- be returned with original packaging where applicable
- include proof of purchase or order confirmation
Non-Returnable Items
The following items are not eligible for return or refund unless proven defective on delivery:
- digital products / downloadable items
- opened software/game titles
- used or physically damaged items after delivery
- products damaged through misuse, mishandling, or unauthorised repair
- Items marked as non-returnable
- change-of-mind purchases after successful delivery
Refunds
Approved refunds are processed only after returned items have been received and inspected.
Refunds may be approved where:
- An eligible return is confirmed
- Replacement is unavailable,
- The order cannot be fulfilled
Refunds are processed to the original payment method where applicable.
Refund processing timelines may vary depending on the payment provider.
Shipping fees are non-refundable except where the return is due to an error caused by EEGames.
Exchanges
Eligible items may be exchanged where:
- The item qualifies for return
- Replacement stock is available
Where replacement stock is unavailable, a refund may be issued where applicable.
Order Cancellations
Orders may only be cancelled before they are processed, packed, or dispatched.
Orders already processed or shipped may no longer be eligible for cancellation.
Where a cancellation is approved before dispatch, eligible refunds will be processed accordingly.
Return Review & Approval
All returns, refunds, and exchanges are subject to inspection and approval by EEGames.
EEGames reserves the right to decline return or refund requests that do not meet the conditions stated in this policy.
Contact & Support
For return, refund, shipping, or delivery concerns, customers should contact EEGames promptly through our official support channels for assistance.
